If you get stuck while playing a Kunjani game in WhatsApp, you can move directly into a private support conversation without leaving WhatsApp.
Open support from the game
Type Kunjani help in the Kunjani game chat and send the message.
Kunjani returns a secure link. Open it to continue in the Kunjani Support WhatsApp chat.
Describe the problem
Explain what happened and what you expected to happen. You can send:
- A text message
- A voice note
- A photo
- A screenshot
Include enough context for the support team to reproduce the problem. Do not send passwords, access codes, or other sensitive information.
Kunjani Support logs the issue as a ticket. You can continue adding details or screenshots in the same chat while the ticket is open.
Follow the support reply
A support agent reviews the ticket and replies in the Kunjani Support chat with an explanation, a question, or the next action to take.
When the problem is resolved, select Close ticket. You can message Kunjani Support again whenever you need help with a new issue.
Open support from the Kunjani menu
You can also send Kunjani menu in the game chat, then choose Contact support.